Definition / Clarification:
Entities mentioned as Customers or Consumers are Clients, who will be posting their requirements. No Liability is taken by Top Pest Advisor for any confusion arising from the usage of these words.
Entities mentioned as Vendors or Service Professionals are Service Providers to the above mentioned Clients and shall not be mistaken for Top Pest Advisor.
Entities mentioned as Company, Aggregators, mediators is Top Pest Advisor and shall not be confused for any other entity.
We have used, in this website the various forms of the above mentioned entities.
Our board has developed this Privacy Statement(Policy) to express our firm commitment to aid our users better understand what information we collect about them and what may happen to that information.
This website is owned & operated by Top Pest Advisor
And, "this document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. Moreover, this electronic record is generated by a computer system and does not require any physical or digital signatures to make the terms of this policy binding."
A. Collection of Your Personal Information
1. COLLECTION OF PERSONAL INFORMATION
“Personal information” is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, address, email address, phone number etc.
We collect personal information from Service Professionals offering their products and services. This information is partially or completely accessible to all visitors using Top Pest Advisor’s website or mobile application, either directly or by submitting a request for a service. Service Professionals and Clients are required to create an account to be able to access certain portions of our Website, such as to submit questions, participate in polls or surveys, to request a quote, to submit a bid in response to a quote, and request information. - Service Professionals, if and when they create and use an account with Top Pest Advisor, will be required to disclose and provide to Top Pest Advisor information including personal contact details, bank details, personal identification details (such as PAN card, Aadhar card, phonebook, call logs etc.) and participate in polls or surveys or feedbacks etc. Such information gathered shall be utilized to ensure greater Client satisfaction and help a Client satiate their needs. The type of personal information that we collect from you varies based on your particular interaction with our Website or mobile application.
Clients: During the Account registration process and during your usage of Top Pest Advisor’s website or application, we will collect information such as your name, postal code, telephone email address and other personal information. You also may provide us with your, mailing address, and demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers). We may also collect personal information that you post in your Offer, Profile, Wants, or Feedback, and any comments or discussions you post in any blog, chat room, or other correspondence site on the Website or mobile application, or any comments you provide during dispute resolution with other users of the Website or mobile application.
Service Professionals: If you are a Service Professional and would like to post any information about yourself, we will require you to register for an Account. During the Account registration process, we will collect your business name, telephone number, address, zip code, travel preferences, a description of your services, a headline for your profile, first and last name, and email address. Other information may also be required to be provided to Top Pest Advisor whilst you avail and use Top Pest Advisor’s website or application. In addition, you may, but are not required to, provide other content or information about your business, including photographs and videos. We also may collect payment information, such as credit card, Debit Card and other Banking / Account details from the Service Providers to process the payments. information, from you.
Background Verification: The Service Professional acknowledges that as part of the on-boarding process, the Company or an entity /agency appointed or nominated by the Company (“Verifier”), may undertake background verification checks of the Service Professional in order to authenticate inter alia the genuineness and competency of the Service Professional. In light of the above, the Service Professional expressly consents to and acknowledges the following:
- i) The Service Professional does not and will not have any objection to Top Pest Advisor sharing the Service Professional’s personal information and documents, including but not limited to name, gender, date of birth, addresses, mobile number, email, education record, employment record, Aadhaar number, other government issued IDs such as Voter ID, PAN card, driving license et (collectively “Proprietary Information”) with the Verifier for the purpose of background checks and verification.
- ii) The Service Professional authorizes the Verifier to securely store the Service Professional’s Proprietary Information on their platform and understands that the Verifier shall endeavour to ensure confidentiality of the same.
- iii) The Service Professional acknowledges that the digital record of the Proprietary Information on the Verifier’s platform shall be accessible to Top Pest Advisor and Top Pest Advisor and their authorized users/partners/affiliates/contractors shall be entitled to access and update such digital record on the Verifier’s platform, including data, documents, certificates, verification reports, references, testimonials, etc. and shall be entitled to use the related services provided via the Verifier’s platform.
- iv) The Service Professional acknowledges that if the Service Professional is desirous of editing and/or deleting its digital record from the Verifier’s platform, it shall be entitled to do so by sending an email to such email address of the Verifier which shall be immediately provided by the Company to the Service Professional, and in such a manner as the Verifier requires the same.
- v) Top Pest Advisor reserves its right to take appropriate actions (in its sole discretion) pursuant to the outcome of the background check and verification.
Top Pest Advisor reserves the right to record the conversations between Service Professionals and Clients facilitated by Top Pest Advisor through the messaging/chat mechanism on the platform or the calls made through the virtual numbers provided to safeguard the privacy of Clients and Service Professionals.
All the chat/messaging logs or call recordings can be used to but not limited to monitor and prohibit abuse, safeguard the rights of Clients and Service Professionals, resolve disputes.
If we deem it necessary, in our sole and absolute discretion, we may also ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau (to the extent permitted by law), or information to verify any identification details you provide during registration.
2. COLLECTION OF PERSONAL INFORMATION FROM SOCIAL NETWORKING SITES
You may log into our Website through your Facebook account. If you do so, you must enter the email address and password that you use for your Facebook account. We will ask that you grant us permission to access and collect your Facebook basic information (this includes your name, profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and any other information you have set to public on your Facebook account). If you allow us to have access to this information, then we will have access to this information even if you have chosen not to make that information public.
We store the information that we receive from Facebook with other information that we collect from you or receive about you.
We may obtain your device ID, which is sent to Top Pest Advisor's servers and used in fraud prevention efforts.
Cookies. We and our third party service providers collect information from you by using cookies. A cookie is a small file stored on user's computer hard drive containing information about the user. The cookie helps us analyze web traffic or informs you about your use of a particular website. Cookies allow web applications to respond to you as an individual, tailoring its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. When you visit the Website, we may send one or more cookies (i.e., a small text file containing a string of alphanumeric characters) to your computer that identifies your browser.
Disabling Cookies. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you disable cookies you may be prevented from taking full advantage of the Website because it may not function properly if the ability to accept cookies is disabled.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages.
We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Website to, among other things, track the activities of Website visitors, help us manage content, and compile statistics about Website usage. We and our third party service providers also use clear GIFs in HTML emails to our Clients, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Every time you visit a website, your browser device downloads several small files called commonly as"cookies."
These cookies allow the website to recognise your particular browser or device. It does so to help you remember your preferences, easy navigation, and other useful things.
Also, if you want to read more detailed information about cookies, you can find everything at https://en.wikipedia.org/wiki/HTTP_cookie.
The complaint shall be redressed within a period of 1 (one) month.
B. How personal information is used
- We collect your personal information and aggregate information about the use of our Website and Services to better understand your needs and to provide you with a better Website experience. Specifically, we may use your personal information for any of the following reasons:
- To provide our Services to you, including registering you for our Services, verifying your identity and authority to use our Services, and to otherwise enable you to use our Website and our Services;
- For Client support and to respond to your inquiries;
- For internal record-keeping purposes;
- To process billing and payment, including sharing with third party payment gateways in connection with Website and/or Top Pest Advisor's products and Services;
- To improve and maintain our Website and our Services (for example, we track information entered through the "Search" function; this helps us determine which areas of our Website users like best and areas that we may want to enhance; we also will use for trouble-shooting purposes, where applicable);
- To periodically send promotional emails to the email address you provide regarding new products from Top Pest Advisor, special offers from Top Pest Advisor or other information about Top Pest Advisor that we think you may find interesting;
- To contact you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you have requested;
- For Top Pest Advisor's market research purposes, including, but not limited to, the customization of the Website according to your interests;
- We may use your demographic information (i.e., age, postal code, residential and commercial addresses, and other various data) to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes;
- We also may compare personal information collected through the Website and Services to verify its accuracy with personal information collected from third parties; and
- We may combine aggregate data with the personal information we collect about you.
C. Electronic Newsletters, Invitations, Polls and Surveys
At our sole discretion, Top Pest Advisor may offer any of the following free services on the Website, which you may select to use or receive at your option. Certain of the following services may require you to provide additional personal information as detailed below:
1. ELECTRONIC NEWSLETTERS
We may offer a free electronic newsletter to users. We will gather the email addresses of users who sign up for Top Pest Advisor for the newsletter mailing list. Users may remove themselves from this mailing list by opting out of receiving newsletters during the registration process, by following the link provided in each newsletter that points users to a subscription management page where the user can unsubscribe from receiving newsletters or by changing their preferences in their Profile Settings page.
2. "SEND TO A FRIEND"
Our Website users can voluntarily choose to electronically forward a link, page, or document to someone else by clicking "send to a friend." To do so, the user must provide his or her email address, as well as the email address of the recipient. The user's email address is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.
We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues, Services, and/or the Website. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. We may use a system to "tag" users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.
We may conduct user surveys from time to time to better target our content to our Website users. We will not share individual responses from these surveys with any third party. We will share aggregate data with third party service providers, partners, and other third parties. We also will post aggregate data containing survey responses on our Website; that data may be viewed and downloaded by other users of our Website.
We employ procedural and technological security measures, which are reasonably designed to help protect your personal information from unauthorized access or disclosure. Top Pest Advisor may use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. No security measures, however, are 100% complete. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information or private communications will not be collected and used by others. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. Top Pest Advisor is not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.
We may share the information that we collect about you, including your personal information, as follows:
1. INFORMATION DISCLOSED TO PROTECT US AND OTHERS
2. INFORMATION DISCLOSED TO THIRD PARTY SERVICE PROVIDERS AND BUSINESS PARTNERS
We may contract with various third parties for the provision and maintenance of the Website, Services and our business operations, and Top Pest Advisor may need to share your personal information and data generated by cookies and aggregate information (collectively, "information") with these Service Professionals and service agencies. For example, we may provide your information to a credit card processing company to process your payment. The Service Professionals and service agencies will not receive any right to use your personal information beyond what is necessary to perform its obligations to provide the Services to you. If you complete a survey, we also may share your information with the survey provider; if we offer a survey in conjunction with another entity, we also will disclose the results to that entity.
3. DISCLOSURE TO NON-AFFILIATED THIRD PARTIES IN FURTHERANCE OF YOUR REQUEST
Your request for services may be shared with third party websites with whom we have a contractual relationship in order to provide your request with maximum exposure. The post on the third party website will include the details of your request, including your location, and other contact details. Interested bidders, however, will be able to click on your request on such third party site, and will be directed to our Website where they will have access to your contact details (Partial or complete), as would any other service provider on our Website interested in bidding on your request.
4. DISCLOSURE TO OTHER USERS OF OUR WEBSITE
If you are a Service Professional, the information that you post (other than your payment information) is available to other users of our Website and our Services. Comments that users post to our Website also will be available to other visitors to our Website (see our discussion of User Generated Content below). In addition, we will post the results (in aggregate form) of surveys to our Website. If you are a Client, name, and location, as well as the details of your request, are available to all visitors to our Website. Bidding Service Professionals also will be permitted to see the Client's full name, telephone number, email address and the -location
5. INFORMATION DISCLOSED TO LAW ENFORCEMENT OR GOVERNMENT OFFICIALS
We will disclose your information, including, without limitation, your name, city, state, telephone number, email address, user ID history, quoting and listing history, and fraud complaints, to law enforcement or other government officials if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a governmental authority.
6. INFORMATION DISCLOSED AT YOUR REQUEST
We may share your personal information with other Registered Users to whom you explicitly ask us to send your information or if you explicitly consent to such disclosure upon receipt of a specific Service. For instance, when you contract for a specific Service with another Registered User, Top Pest Advisor will send that Registered User a notice that includes the personal information that you have chosen to allow Top Pest Advisor to reveal to users with whom you contract.
F. Links to External Websites
G. Updating, Deleting and Correcting Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
H. What Choices Do I Have Regarding Use of My Personal Information?
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your Account or any Services you have requested or received from us.
I. Third-Party Ad Networks
J. Your Full Name and Use of Top Pest Advisor Information
1. YOUR FULL NAME
As a Registered User of the Website you will select a Full Name during the registration process. All of your activities on the Website will be traceable to your Full Name. Certain other people, including other Registered Users with whom you have transacted business via the Website, can see a large part of your activity on the Website. If you book a service with a Registered User, cancel a scheduled service with a Registered User, receive an offer on your posted service from a Registered User, or have posted a service, Top Pest Advisor may send a notice to you or the appropriate Registered User that includes your Full Name. Thus, if you associate your real name with your Full Name, the people to whom you have revealed your name may be able to personally identify your Website activities.
2. USING INFORMATION FROM Top Pest Advisor
The Website facilitates your sharing of personal information with others in order to negotiate, provide, and use the Services. If you agree to contract for a service with another Registered User, you may need to reveal your name, email, phone number, or personal address to that individual so that the service may be performed. Please respect the privacy of others. You agree to use the information of other users solely for the following purposes: (a) Top Pest Advisor-transaction-related purposes; and (b) using Services offered through the Website.
3. ACCOUNT PROTECTION
Your password is the key to your Account. When creating your password you should use unique numbers, letters, special characters, and combinations thereof. In addition, DO NOT disclose your password to anyone. If you do share your password or your personal information with others, you are solely responsible for all actions taken via your Account. If you lose control of your password, you may lose substantial control over your personal information and be subject to legally binding actions taken against You. Thus, IF YOUR PASSWORD HAS BEEN COMPROMISED FOR ANY REASON, YOU MUST IMMEDIATELY NOTIFY Top Pest Advisor TO CHANGE YOUR PASSWORD.
K. User Generated Content
We invite you to post content on our Website, including your comments, feedback, pictures, and any other information that you would like to be available on our Website. If you post content to our Website, all of the information that you post will be available to all visitors to our Website. If you post your own content on our Website or Services, your posting may become public and Top Pest Advisor cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.
This policy is current as of the effective date set forth above. Top pest advisor may, in its sole and absolute discretion, change this policy from time to time by updating this document. Top pest advisor will post its updated policy on the website on this page. Top pest advisor encourages you to review this policy regularly for any changes. Your continued use of this website and/or continued provision of personal information to us will be subject to the terms of the then-current policy.
Please don't tell anyone about your login details, password or any other piece of information as that is part of our security procedures. We take steps to prevent people from misusing our website and to make sure that our rights are not affected.
You are responsible for the content of any material provided using your login details and password. Moreover, you must notify us immediately if your login details and/or password, are used without your permission. We hold the right to disable any account if, in our absolute discretion, you have failed to comply with these terms and conditions described above, including if your display name is inappropriate in any way.